Last Updated: November 1, 2026
Sullivan Wire Rope Inc. (“Sullivan Wire Rope,” “we,” “us” or “our”) operates the website sullivanwirerope.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use and share that information and the choices you have. By using the Site, you agree to the practices described in this policy.
Information We Collect
Information You Provide to Us
We collect the information you choose to give us, including when you:
- Submit a contact or quote request form on the Site, which asks for your name, email address, a subject and a message
- Call, text or email us, in which case we receive your phone number or email address and the content of your communication
- Request a quote, place an order, schedule testing, inspection or repair services or otherwise do business with us, in which case we may collect your company name, mailing address, billing details and project information
Information Collected Automatically
When you visit the Site, we and our service providers automatically collect certain technical information, such as your IP address, browser type, device type, operating system, the pages you view, the website or advertisement that referred you to the Site and the date and time of your visit.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to operate the Site, understand how visitors use it and measure the performance of our advertising. Our marketing partner, LOCALiQ, provides analytics and call and form tracking on our behalf. This tracking may record which pages, searches or advertisements led to a phone call or form submission so that we can evaluate our marketing.
Most web browsers let you block or delete cookies through their settings. If you disable cookies, some parts of the Site may not work as intended.
Third-Party Content and Links
The Site includes content provided by third parties, including embedded videos from Vimeo, maps from Google Maps and images from Instagram. When you view this content, those providers may collect information about you under their own privacy policies. The Site also contains links to other websites, including our separate customer login portal. We are not responsible for the privacy practices of websites we do not operate, and we encourage you to review their policies.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests for quotes
- Provide, sell, test, inspect, repair and deliver our products and services
- Communicate with you about your orders, services and account
- Send you information about our products and services, where permitted by law
- Operate, maintain and improve the Site
- Measure and improve the effectiveness of our advertising
- Protect the security of the Site and prevent fraud or misuse
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Service Providers. We share information with companies that perform services on our behalf, such as website hosting, email delivery, analytics and marketing. These providers may use the information only to provide services to us.
- Legal Requirements. We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with legal process, enforce our agreements or protect the rights, property or safety of Sullivan Wire Rope, our customers or others.
- Business Transfers. If Sullivan Wire Rope is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.
Text Messaging
If you provide your mobile phone number and agree to receive text messages from Sullivan Wire Rope, we will use your number to send messages related to your inquiries, quotes, orders and services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The information-sharing practices described elsewhere in this policy exclude text messaging originator opt-in data and consent.
Data Retention
We keep personal information for as long as it is needed for the purposes described in this policy, including maintaining business records and meeting legal, accounting and reporting requirements.
Data Security
We use reasonable administrative, technical and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices
- You may request access to, correction of or deletion of the personal information we hold about you by contacting us using the information below.
- You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us.
- You may opt out of text messages by replying STOP.
- You may control cookies through your browser settings.
Children’s Privacy
The Site is intended for businesses and adults. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last Updated” date above.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Sullivan Wire Rope Inc.
5714 Luce
Houston, Texas 77087
Phone: (877) 975-4647 | (713) 644-3074
Email: info@sullivanwirerope.com